Refund policy

Warranty

All hardware sold by Timebeat.app Ltd carries a 3 month manufacturer warranty from the date of delivery, covering manufacturing defects. Damage caused in use, installation, modification or by external events is not covered.

If an item arrives damaged, faulty or not as ordered, inspect your order on receipt and contact us straight away at sales@timebeat.app with your order number and a description or photographs of the issue. We will evaluate it and repair, replace or refund the item.

Returns

We do not offer a general returns or change-of-mind window. Items sent back without first contacting us will not be accepted. Where we agree a return under warranty, we will confirm the address and arrangements by email. Custom, configured and special-order products cannot be returned.

Refunds

Where a refund is agreed, it is made to the original payment method once the returned item has been received and inspected, normally within 10 business days. Bank and card processing times may add to this.

Consumers in the United Kingdom and European Union

If you are a consumer in the UK or EU buying at a distance, you have a statutory right to cancel your order within 14 days of receiving it, for any reason. To exercise it, contact sales@timebeat.app within that period. Goods must be returned unused and in their original packaging at your cost, and we may reduce the refund to reflect any loss in value caused by handling beyond what is needed to inspect them. This right does not apply to custom or configured products, or to business purchases. Nothing in this policy affects your statutory rights.

Contact

Timebeat.app Ltd, Unit 306 Jam Studios, 100 Drummond Road, Bermondsey, London, SE16 4DG, United Kingdom. sales@timebeat.app